Shipping policy
Shipping Policy
Last updated: 1 November 2026
Processing time
Orders are processed within 2–5 business days before they're handed to the carrier. Around major holidays and during busy periods, this can stretch to 10 business days.
We process orders Monday to Friday only, with no weekend or public holiday dispatch.
Payments are verified before shipping. To protect against card fraud, orders with incorrect billing details, or that need extra verification, may be delayed or cancelled.
Delivery estimates
Transit time is on top of processing time.
| Destination | Estimated transit |
|---|---|
| United States | 7–14 business days |
| Canada | 10–14 business days |
| United Kingdom & Europe | 10–14 business days |
| Australia & New Zealand | 10–21 business days |
| Mexico, Central & South America | 15–30 business days |
These are estimates, not guarantees, and specific delivery dates aren't provided. Customs, carrier delays, weather and holidays can all push delivery past these windows, and we can't be held responsible for delays outside our control.
Tracking
You'll get an order confirmation email when you buy. Once your parcel is on its way, you'll get a shipping confirmation with your tracking number.
Tracking can take several days to start updating. That's normal and doesn't mean anything is wrong. If it's been more than 7 business days since you ordered and you still haven't received a tracking number, email us with your order number.
Shipping costs
Shipping costs are shown at checkout before you pay. Any free-shipping offer is applied automatically when your order qualifies.
Orders with more than one item
Multi-item orders may arrive in separate parcels on different days. You won't be charged extra for this.
Check your address
Please make sure your shipping address is correct and complete before you place your order. We start processing immediately and can't change an order or its address once it's placed. We only ship to the address entered at checkout.
We aren't responsible for parcels sent to an incorrect or incomplete address given at checkout, or for parcels returned because nobody could receive them. Those orders aren't eligible for a free replacement or refund.
Customs, duties and taxes
International orders may be charged import duties, taxes or customs fees when they reach your country. These are set by your country, not by us, and are paid by the recipient. We can't predict or refund them. If you refuse a parcel because of these charges, you're responsible for any duties and return shipping costs.
If you have questions about your country's rules, your local customs office is the best place to ask.
Lost or delayed parcels
If your tracking hasn't updated for 15 business days, email us with your order number and we'll open an investigation with the carrier. See our Refund & Return Policy for what happens once a parcel is confirmed lost.
If your tracking shows your parcel as delivered but you can't find it, check with neighbours and your building's mail room. If it still hasn't turned up, contact the carrier to file a claim. We're not responsible for parcels confirmed delivered to the address given at checkout.
Damaged on arrival or not working
If your parcel arrives damaged, or your humidifier doesn't work out of the box, take photos or a short video of the item and the packaging and email us within 48 hours of delivery. See our Refund & Return Policy.
Contact
glowdeck@outlook.com. We answer within 2 business days.